Existing software platforms for community solar left something to be desired. Either they were rigid and didn't allow developers the flexibility they needed to manage projects effectively or the user experience failed subscribers from the beginning.
That's why we decided to build a new solar platform from the ground up, in-house at Neighborhood Sun.
First and foremost, we wanted a software platform that built flexibility into the core. Every developer has unique challenges, and each market has its quirks and own structure.
SunEngine's fully customizable portal enables multiple sales teams and agents to conduct a transparent process that is completely trackable. Moreover, you can manage any combination of multi-state or multi-utility projects and portfolios across different teams. Dashboards can be edited to show you the data that matters.
Beyond your own employees, SunEngine allows you to set unique user types for partners and their agents, such as contractors, managers, administrators, salespeople, and more.
Moreover, enrollment is customized to suit state and utility program requirements, so that customers have the information they need and don’t waste time going through unnecessary steps.
Both Neighborhood Sun and SunEngine are committed to bring the promise of solar to everyone, not just the select few. Thus, we continue to be a trailblazer in marketing to the low- to moderate-income (LMI) community.
At Neighborhood Sun, we’re committed to bring the promise of solar to everyone, not just the select few. Thus, we continue to be a trailblazer in marketing to the low- to moderate-income (LMI) community. That’s why, with SunEngine, it was vital for us to deliver a solution that makes the subscription process accessible to all types of customers.
Through SunEngine’s MySolar portal, customers can access a one-stop-shop to track their savings, adjust account details, and monitor impact. They can also contact our live customer service via email, a toll-free number, and online chat. Our team is available to answer customer inquiries regarding their bill, credits, or the enrollment process.
Community engagement includes customer-driven social amplification to spread the world across local markets. With SunEngine, you have the option of enabling every subscriber with a unique referral code – empowering them to spread the word and earn rewards. Upon enrolling, customers can easily share their experience with a single click.
Our fine-tuned process brings customers from prospect to subscribers by integrating outside sales, field teams, marketing, and support.
SunEngine scales quickly by allowing field agents to enroll customers in the field, safely and securely. Field agents can transfer the signup process over to the customer to allow direct input of sensitive data.
Our Energy as a Service (EaaS) platform includes both software and services to ensure that your projects are fully subscribed and managed over the long term. Beyond enrollment, our team can manage utility communication, subscriber churn, and billing.
We pride ourselves in a hand-held approach to set your team up for success with SunEngine, including an onboarding engagement manager, training, and resources. Plus, each SunEngine portal includes ongoing technical support and consultation to ensure that your team is fully utilizing the product’s features.